Delivery Refund and Cancellation Policy

**Last updated**: 2026

​

### 1. Ready-to-Ship Art and Home Decor

* **Right to Cancel**: Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

* **How to Return**: You must notify us at pegcreations@outlook.com within this 14-day window. You then have a further 14 days to return the item to us.

* **Return Conditions**: Items must be returned in their original packaging and in a resalable condition. 

* **Return Shipping Costs**: The customer is responsible for paying return postage costs. We highly recommend using a tracked service, as we cannot issue a refund if the item is lost in transit.

​

### 2. Custom Art, Commissions, and Personalised Items

* In accordance with UK consumer law, custom artwork, bespoke frames, or personalized home decor items are **exempt from the 14-day cancellation and return rule**. 

* We do not accept returns or offer refunds on custom pieces unless they arrive damaged or faulty.

​

### 3. Workshop Bookings

* Workshop deposits are strictly **non-refundable**.

* If you cannot attend, you may transfer your ticket to a friend, provided you notify us at least [Number, e.g., 48] hours before the workshop starts.

​

### 4. Damaged or Faulty Items

* If your artwork or decor item arrives damaged in transit, please take photographs of the damage and the packaging immediately.

* Contact us at pegcreations@outlook.com within [48] hours of delivery with the photos so we can arrange a replacement or full refund, including return shipping costs.