Delivery Refund and Cancellation Policy
**Last updated**: 2026
### 1. Ready-to-Ship Art and Home Decor
* **Right to Cancel**: Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
* **How to Return**: You must notify us at pegcreations@outlook.com within this 14-day window. You then have a further 14 days to return the item to us.
* **Return Conditions**: Items must be returned in their original packaging and in a resalable condition.
* **Return Shipping Costs**: The customer is responsible for paying return postage costs. We highly recommend using a tracked service, as we cannot issue a refund if the item is lost in transit.
### 2. Custom Art, Commissions, and Personalised Items
* In accordance with UK consumer law, customers specifications and personalised custom artwork, bespoke frames, or personalized home decor items are **exempt from the 14-day cancellation and return rule**.
* We do not accept returns or offer refunds on custom pieces unless they arrive damaged or faulty.
Refunds
Items that are made to your specification or clearly personalised are generally exempt from the usual 14-day change-of-mind cancellation right.
This includes personalised gifts, commissioned artwork and other items created specifically to your requirements.
Because these items are made especially for you, we cannot normally accept returns simply because you have changed your mind.
Once a valid cancellation has been received and the goods have been returned, we will process the refund in accordance with UK consumer law.
Your statutory rights are not affected by this policy.
### 3. Workshop Bookings
Workshops are booked for a specific date or period.
* Workshop deposits are strictly **non-refundable**.
* If you cannot attend, you may transfer your ticket to a friend, provided you notify us at least [Number, e.g., 48] hours before the workshop starts.
### 4. Damaged or Faulty Items
* If your artwork or decor item arrives damaged in transit, please take photographs of the damage and the packaging immediately.
* Contact us at pegcreations@outlook.com within [48] hours of delivery with the photos so we can arrange a replacement or full refund, including return shipping costs.
Please include photographs of the item and, where possible, the packaging it arrived in. This helps us investigate damage that may have occurred during delivery.
We will work with you to arrange an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances.