Privacy Policy

Last updated: September 2026

Peg Creations respects your privacy and is committed to protecting your personal information.

This privacy policy explains what personal information we collect when you contact us, place an order or use our website, why we collect it and how we use it.

Who we are

Peg Creations is a small independent UK business.

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What information we collect

Depending on how you interact with Peg Creations, we may collect:

• Your name

• Email address

• Telephone number, where provided

• Billing and delivery address

• Order and payment information

• Personalisation details provided for an order

• Information you provide when contacting us about an enquiry, commission or workshop

• Information relating to your use of our website, such as cookies and basic technical information

We only collect information that we need for the purposes explained in this policy.

How we use your information

We may use your personal information to:

• Process and fulfil your orders

• Take payment and arrange delivery

• Contact you about an order or enquiry

• Create personalised products and commissions

• Manage workshop bookings

• Deal with refunds, returns and customer service

• Keep appropriate business and financial records

• Maintain and improve our website

• Meet our legal and regulatory obligations

• Send marketing communications where you have given permission or where we are otherwise legally permitted to do so

Our lawful basis for using your information

We use different lawful bases depending on why we are processing your information.

These may include:

Contract: where your information is needed to process an order, commission or workshop booking.

Legal obligation: where we need to keep records or provide information to comply with the law.

Legitimate interests: where we need to use information to run and improve our business, provided this does not override your rights.

Consent: where we ask for your permission, for example for certain marketing or non-essential cookies.

Who we share your information with

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to run Peg Creations, for example:

• Our website and online shop provider

• Payment processing providers

• Delivery and postal services

• Professional advisers or accounting services where necessary

• Government or regulatory authorities where we are legally required to do so

We only share information that is necessary for the relevant purpose.

Cookies and website information

Our website may use cookies and similar technologies to make the website function, remember preferences and, where applicable, understand how visitors use the website.

Where consent is required for non-essential cookies, we will ask for your permission before using them.

You can manage your cookie preferences through the cookie settings available on our website.

How long we keep your information

We only keep personal information for as long as we need it for the purpose it was collected, or for as long as we are required to keep it by law.

For example, information relating to orders and financial transactions may need to be retained for business and tax record-keeping purposes.

When information is no longer required, we will securely delete or dispose of it where appropriate.

Your rights

Depending on the circumstances, you have rights relating to your personal information, including the right to:

• Ask what personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete information where there is no good reason for us to continue holding it

• Ask us to restrict certain processing

• Object to certain uses of your information

• Withdraw consent where we rely on consent

To exercise your rights, please contact:

pegcreations@outlook.com

Complaints

If you have concerns about how Peg Creations has used your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled incorrectly.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be available on our website.

Contact

If you have any questions about this privacy policy or how your information is used, please contact:

Peg Creations
Email: pegcreations@outlook.com